Data deletion

Last updated: 9 November 2026

1. Who operates FolioTree

FolioTree is provided by FolioTree Limited, a company registered in England and Wales (company number 17466819). Our registered office is 128 City Road, London, EC1V 2NX. In this page, “FolioTree”, “we”, “us” and “our” refer to FolioTree Limited.

2. Request deletion of information FolioTree holds

FolioTree is designed so your family-tree database stays on your device (see section 3). We may still hold limited personal information in other situations—for example emails you send us for support or privacy enquiries.

To request deletion of personal information FolioTree Limited holds about you, email privacy@foliotree.co.uk with a clear deletion request. Tell us which email address or correspondence you are asking us to delete, if that helps us find your messages.

Please do not attach or send GEDCOM files, FolioTree backup ZIPs, family photographs, or other genealogy databases when making a deletion request. We do not need them to handle privacy requests, and FolioTree does not use support or privacy email to ingest your tree.

We may need reasonable verification that a request relates to you before we delete information, where that is appropriate and permitted by law. We will not ask for unnecessary identity documents.

We will consider erasure requests in line with UK data protection law and the criteria in our Privacy Policy (including section 17). Not every request requires deletion in every circumstance; we explain our response when we reply.

3. Genealogy data on your device

Under the local-first principle, people, relationships, events, notes, photographs, GEDCOM-related data, and similar genealogy content are stored on your device in the FolioTree web or Android app—not on FolioTree servers. FolioTree cannot remotely access, correct, or delete that information for you.

You can delete family trees and related content within the app where FolioTree offers that feature—for example by removing a family tree from Settings. Deleting data in the app is irreversible unless you have kept your own copy (such as a FolioTree backup ZIP, GEDCOM export, or other file you saved elsewhere).

Files you previously exported or backed up to your downloads folder, cloud drive, or another location remain under your control until you delete or manage them yourself. FolioTree cannot delete those copies for you.

Clearing site data in your browser, clearing app storage on Android, or uninstalling the app removes locally stored FolioTree genealogy data on that device, as described in our Privacy Policy (sections 5 and 13).

4. When we may keep information

Even when you ask us to delete personal information, we may need to keep some records where that is legally required or reasonably necessary, for example for unresolved support matters, complaints or disputes, security, or the establishment, exercise or defence of legal claims.

We do not use fixed retention periods for every type of message. We apply the criteria in section 13 of our Privacy Policy (such as how long information is needed to respond, whether follow-up is expected, and whether a legal or business need applies).

5. Usage analytics (Umami Cloud)

When you have not turned analytics off, the FolioTree application may send limited usage statistics to Umami Cloud (EU region, Frankfurt) using FolioTree’s own application code over HTTPS. FolioTree does not embed the Umami JavaScript tracking script. See our Privacy Policy (section 10) for what FolioTree sends and how Umami processes requests.

Analytics are not linked to a FolioTree user account. FolioTree does not deliberately set analytics cookies or send stored user identifiers in the payloads it builds. Allowlisted events and path-only routes may include coarse feature use and whether FolioTree is used on the web or on Android. FolioTree does not send person names, family-tree content, GEDCOM data, media, or genealogy search terms in analytics.

Umami may also receive ordinary HTTP request information (such as IP address and User-Agent) when an event is sent. Umami may use brief IP processing for approximate location or session-related statistics. That processing is described in section 10 of our Privacy Policy and in Umami’s published terms.

Stopping future analytics: You can stop FolioTree sending new analytics from your installation at any time: Settings → Privacy & data → Help improve FolioTree. Turning analytics off stops new events from that installation immediately and does not affect your family-tree data on the device. It does not by itself remove information Umami may already have processed or stored before you turned analytics off.

Deletion requests and historical analytics: Because usage analytics are designed to be aggregated and are not tied to a FolioTree account, we may not be able to identify, locate, or delete specific past analytics events or visit records relating to you in response to a request, including where data is held in anonymous or pseudonymous form on Umami’s systems. If you contact us about analytics, we will explain what we can and cannot do and may need to work with Umami where appropriate and permitted. See also section 17 of our Privacy Policy.

This marketing website (foliotree.co.uk) does not run Umami or other analytics scripts.

6. More information

Full details of how FolioTree handles information are in our Privacy Policy. For product help, see our Support page or email support@foliotree.co.uk.

Privacy questions and deletion requests: privacy@foliotree.co.uk.